Products
Q: Who makes the products?
A: All our products come from small businesses, local creators, and independent entrepreneurs through out Australia
Q: Will my order come in one package or multiple?
A: If you order from multiple makers, your items will arrive in separate packages. You’ll receive tracking information for each shipment.
Orders & Shipping
Q: Where do you ship from?
A: All products are shipped directly from our makers around Australia. This helps you receive your order quickly and reduces unnecessary handling.
Q: How much is shipping?
A: Shipping costs are calculated at checkout and depend on the maker’s location and your delivery address. Some makers may offer free shipping or local pickup.
Makers & Applications
Q: I make Australian products. How can I apply to sell on The Supply Yard?
A: We’d love to hear from you! Visit our Apply to Sell With Us page and fill out our maker application form.
Q: Do you accept all types of products?
A: We carefully curate our marketplace to avoid overcrowding categories and to maintain quality. If your product is Aussie-made and aligns with our values, you’re welcome to apply!
Returns & Refunds
Q: What if my order arrives damaged or incorrect?
A: Contact us within 7 days of receiving your order, and we’ll work with the maker to sort out a replacement, refund, or store credit.
Q: How do I request a return or refund?
A: Simply email support@thesupplyyard.com.au with your order number and photos of the issue, and we’ll help you from there.
Other Common Questions
Q: Do you ship internationally?
A: At the moment, we only ship within Australia to keep things simple and support our local makers.
Q: How can I contact you?
A: Use our Contact Us page or email support@thesupplyyard.com.au — we’re always happy to help!
