Terms & Conditions

Last updated: 31/07/2025

Welcome to The Supply Yard. By using our website and services, you agree to the terms outlined below. Please read them carefully before placing an order or submitting an application to sell with us.

1. Who We Are

The Supply Yard is an online marketplace that celebrates Australian small businesses and local makers. We connect passionate creators with customers who love to shop local, discover unique products, and support independent businesses.

2. Using Our Website

By accessing this site, you agree to:

Use the site only for lawful purposes
Not copy, modify, or distribute content without permission
Respect all intellectual property rights listed on the site

We reserve the right to update or change these Terms at any time, and it’s your responsibility to check this page periodically.

3. Orders & Payments

When you place an order through our store:

You are purchasing directly from The Supply Yard, who facilitates the transaction with the maker
Prices are listed in AUD and include GST where applicable
Payments are processed securely via [Shopify Payments/PayPal/Other]

4. Shipping & Delivery

Shipping times may vary depending on the product and the maker’s location
Each product listing includes estimated delivery information
Some items may ship separately if they come from different makers

We do our best to ensure your products arrive on time, but we are not liable for delays beyond our control (e.g., postal service delays, natural events).

5. Returns & Refunds

Because we support a variety of small makers, return policies may differ depending on the product.

In general:

If your product arrives damaged or incorrect, contact us within 7 days with your order number and photos
We’ll work with the maker to resolve the issue or issue a refund/store credit
We do not offer refunds for change-of-mind purchases

For more info, please refer to our Contact Us page.

6. Seller Expectations & Responsibilities

For those applying to sell through The Supply Yard:

You must provide high-quality product photos and accurate descriptions
You are responsible for product fulfilment, packaging, and communication once an order is placed
We reserve the right to remove products that do not align with our values or community standards

7. Liability

We are not the manufacturer of the products listed — responsibility for the quality, safety, and legal compliance of products lies with each individual maker
We do not accept liability for any loss or damage (direct or indirect) caused by the use or misuse of our website or products

8. Intellectual Property

All content on The Supply Yard, including logos, text, graphics, and photos, is owned by us or used with permission. Please do not copy or reuse our branding without written consent.