Orders & Shipping 

Q: Where do you ship from?
A: All products are shipped directly from our makers. This helps you receive your order quickly and reduces unnecessary handling.

Q: How long will my order take to arrive?
A: Shipping times vary depending on the maker and your location, but most orders arrive within 14 days. If your order includes products from multiple makers, they may arrive separately.

Q: How much is shipping?
A: Shipping costs are calculated at checkout and depend on the maker’s location and your delivery address. Some makers may offer free shipping or local pickup.

Returns & Refunds

Q: What if my order arrives damaged or incorrect?
A: Contact us within 7 days of receiving your order, and we’ll work with the maker to sort out a replacement, refund, or store credit.

Q: Do you offer change-of-mind returns?
A: Because our products are made by small businesses, we generally don’t offer refunds for change-of-mind purchases. Please check the product details before ordering.

Q: How do I request a return or refund?
A: Simply email support@thesupplyyard.com.au with your order number and photos of the issue, and we’ll help you from there.